FAQ

When will my order ship?

Payment-authorized orders are prepared in 1–2 business days. Transit after dispatch is estimated at 4–6 business days.

Can I request a return or exchange?

Yes. Eligible new goods, including qualifying change-of-mind returns, and items that arrive damaged, defective, incorrect, incomplete, or materially different from their description can be reviewed. Submit the request within 30 days after delivery. Exchanges depend on review and stock.

How do mailed returns work?

Contact us first for approval and the correct return address. A free prepaid label is included in the parcel; ask for assistance if it is missing. There is no restocking fee.

When is a refund started?

After approval, the refund is processed or initiated to the original payment method within 10 days. Posting time at the financial institution is separate.

How can I get help?

Use the Contact Us page for order, tracking, return, payment, or privacy questions.