Payment Policy

Currency and authorization

Prices and checkout totals are presented in CAD unless Shopify clearly displays another supported currency. An order enters preparation after the payment is successfully authorized.

Verification or declined payments

Shopify, payment providers, and card issuers may verify billing information, decline a payment, or place a temporary authorization hold. A pending hold is not necessarily a completed charge. Contact the issuing institution when it controls the decision.

Payment security

Do not email full card details, security codes, or passwords. Payment data is handled through Shopify and the enabled payment providers rather than stored in ordinary customer-service messages.

Refunds

When a refund is approved, it is processed or initiated to the original payment method within 10 days. The bank or payment provider may take additional time to post it. For payment assistance, use Contact Us.